{"id":9810,"date":"2021-08-10T00:00:00","date_gmt":"2021-08-10T00:00:00","guid":{"rendered":"http:\/\/yollacalls.com\/temp\/yolla-customer-service\/"},"modified":"2023-02-07T13:24:25","modified_gmt":"2023-02-07T13:24:25","slug":"yolla-customer-service","status":"publish","type":"post","link":"https:\/\/yollacalls.com\/blog\/yolla-customer-service\/","title":{"rendered":"Yolla Customer Service &#8211; What questions can we answer?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We&#8217;re <strong>Yolla Customer Service<\/strong>, and we\u2019d love to hear from you.\u00a0<\/span><\/p>\n<p><!--more--><\/p>\n\n        <ul class=\"article__apps\">\n            <li class=\"article__apps-item\">\n                <a href=\"https:\/\/yollacalls.com\/itunes-blog\" target=\"_blank\">\n                    <img src=\"https:\/\/yollacalls.com\/blog\/wp-content\/uploads\/2021\/06\/white-app-store.svg\" alt=\"icon\"\/>\n                <\/a>\n            <\/li>\n            <li class=\"article__apps-item\">\n                <a href=\"https:\/\/yollacalls.com\/android-blog\" target=\"_blank\">\n                  <img src=\"https:\/\/yollacalls.com\/blog\/wp-content\/uploads\/2021\/06\/white-google-play.svg\" alt=\"icon\"\/>\n                <\/a>\n            <\/li>\n            <li class=\"article__apps-item web\">\n                <a href=\"https:\/\/yollacalls.com\/en\/account\/?utm_source=blog-web\" target=\"_blank\">Join Yolla and start saving on calls<\/a>\n            <\/li>\n        <\/ul>\n    \n<p><span style=\"font-weight: 400;\">Whether you\u2019re curious about how to <\/span><b>spend less and talk more<\/b><span style=\"font-weight: 400;\">, hear an <\/span><b>echo<\/b><span style=\"font-weight: 400;\"> in your calls, haven\u2019t received your <\/span><b>verification code<\/b><span style=\"font-weight: 400;\"> or you have another issue, the <em>Yolla Customer Service<\/em> team is ready to answer any question &#8211; <\/span><b>24 hours a day, 7 days a week<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At Yolla Customer Service, we still believe in the mantra, \u2018the customer is always right\u2019. And we don\u2019t just blindly believe it, without reason.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Technology is weird. On rare occasions, it can behave in strange ways and we understand that you simply want to make free and cheap international calls and stay connected to your family and friends.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s why the Yolla Customer Service team resolves <\/span><b>100%<\/b><span style=\"font-weight: 400;\"> of user issues with a <\/span><b>95%<\/b><span style=\"font-weight: 400;\"> satisfaction rate.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When needed, we <\/span><b>compensate<\/b><span style=\"font-weight: 400;\"> them financially &#8211; no questions asked, except in rare cases of fraud or abuse.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Yolla Customer Service team is here for you the whole way:<\/span><\/p>\n<p style=\"padding-left: 40px;\"><b><i>You and your friend didn\u2019t receive your $3 referral bonus?\u00a0<\/i><\/b><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">It may be because your connection switched from LTE to WiFi during registration. It\u2019s almost impossible for you to know about such problems &#8211; so, we\u2019re happy to give you each $3. We owe it to you.\u00a0<\/span><\/p>\n<p style=\"padding-left: 40px;\"><b><i>Your call to your family in Azerbaijan won\u2019t connect?<\/i><\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">It seems that the problem is on side B. We made some routing changes and refunded you for the unsuccessful calls. Always happy to help!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yolla Customer Service\u2019s primary goal is for you to stay connected with family and friends for free or at low rates, without interruption. This way, we\u2019re all one happy family.\u00a0\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Any Question, Any time &#8211; Ask Yolla Customer Service<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There is never any question or issue too strange or unique for the <\/span><span style=\"font-weight: 400;\">Yolla Customer Service<\/span><span style=\"font-weight: 400;\"> Team to resolve.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you are experiencing a problem, then it\u2019s likely someone else has had the same problem at some point in time, too:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Switching devices but don\u2019t want to lose your balance?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Want to top up your friends balance?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hearing an echo on calls?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Didn\u2019t receive your referral bonus?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The list goes on and on.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consider some of these examples:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Calls Suddenly End Without Reason<\/b><span style=\"font-weight: 400;\">: <\/span><span style=\"font-weight: 400;\">A user encountered a problem: when they tried calling any number the <\/span><b>call was ended<\/b><span style=\"font-weight: 400;\"> without any error message. We couldn\u2019t find a problem on our end, so we suggested the client clear their cache and app data. It worked!<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Topping Up a Friend\u2019s Balance<\/b><span style=\"font-weight: 400;\">: <\/span><span style=\"font-weight: 400;\">A new user wanted to top up the balance on their mom&#8217;s phone, in Cameroon. With Yolla, you can top-up friends\u2019 Yolla accounts if they don\u2019t have a card or PayPal.\u00a0<\/span>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Find them in your contact list.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Click \u201c<b>Top-up for a friend<\/b>\u201d and top up your account as usual.<\/li>\n<\/ol>\n<\/li>\n<li><b>Echo in Calls<\/b><span style=\"font-weight: 400;\">: A user wrote to us that he was constantly hearing an <\/span><b>echo<\/b><span style=\"font-weight: 400;\"> during calls. Our tech team identified the problem and <\/span><b>removed a supplier<\/b><span style=\"font-weight: 400;\"> from the call chain. The connection cleared up and for the inconvenience, the user received a refill <\/span><b>bonus<\/b><span style=\"font-weight: 400;\">!<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Topping Up Without a Credit Card<\/b><span style=\"font-weight: 400;\">: An Android user wrote to us, asking how to top up his balance without a credit card connected to his account.\u00a0<\/span>There are two ways to do this:\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Android <\/b>(Mobile Phone Billing): Google Play app &gt; My Account &gt; Add payment method &gt; Enable \u2018your carrier\u2019 billing.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Apple iOS<\/b><span style=\"font-weight: 400;\">: users can set up an alternate <\/span><a href=\"https:\/\/support.apple.com\/HT202631\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">payment method supported by Apple<\/span><\/a><span style=\"font-weight: 400;\"> &#8211; PayPal, Alipay, UnionPay, and mobile phone billing.<\/span><\/li>\n<\/ol>\n<\/li>\n<li><b>Calls Not Going Through<\/b>: Our user visited Mexico and couldn&#8217;t reach a friend back home. He wrote to us and we found out that in all of the excitement, he tried to dial the number via his phone keypad, instead of inside Yolla. We sent him a screenshot with instructions and everything worked!<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>App Not Working on WiFi<\/b><span style=\"font-weight: 400;\">: Our user couldn\u2019t access our app via his home WiFi. At the same time, it worked via mobile internet. In such cases, we suggest clearing your cache and all Yolla app data. We gave him instructions and now it works perfectly.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">As we mentioned, technology is weird. There\u2019s no situation too unique or strange and there\u2019s nothing the Yolla Customer Support team can\u2019t dig into and find a solution for.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Contact Yolla Customer Service Today<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Please feel free to check our <\/span><a href=\"https:\/\/yollacalls.com\/faq\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">FAQ<\/span><\/a><span style=\"font-weight: 400;\"> page or contact us <\/span><span style=\"font-weight: 400;\">directly<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re facing a problem with Yolla today, have a look at our detailed FAQ page with answers to very specific questions, including:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Which calls are free? <\/b><span style=\"font-weight: 400;\">All Yolla-to-Yolla calls are FREE (it\u2019s also really easy to <\/span><a href=\"https:\/\/yollacalls.com\/free-credits\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">earn free calls<\/span><\/a><span style=\"font-weight: 400;\"> to mobiles and landlines (international or domestic)).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>I didn\u2019t get my verification code: <\/b><span style=\"font-weight: 400;\">Did you check your phone number format? Be sure you enter it like this: +965 123 45 678. If the verification code still doesn\u2019t arrive, VoIP services may be blocked in your region.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>How can I get FREE credits? <\/b><span style=\"font-weight: 400;\">Tap<\/span><b> Get Free Credits<\/b> <span style=\"font-weight: 400;\">in the Yolla app (side menu on Android; Gift button on iOS) to invite friends, check reward campaign rules, and see the bonuses you can receive.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>If I get a new device, will my Yolla credits transfer to the new device? <\/b><span style=\"font-weight: 400;\">Yes. Just sign in with your old phone number on your new device. Be sure you have your old SIM card installed in the new device, or that your old device with your old SIM card is nearby to receive the confirmation code.\u00a0<\/span><em>Please note, there\u2019s a limit on the number of devices per account &#8211; contact Yolla Customer Service if you think you\u2019ve reached your limit<\/em>.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>How can I enable\/disable auto-top up? <\/b><span style=\"font-weight: 400;\">You can turn auto-top on or off anytime in the app in <\/span><a href=\"https:\/\/yollacalls.com\/?click_action=payment-settings\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Payment Settings<\/span><\/a><span style=\"font-weight: 400;\"> or on the Yolla website in <\/span><a href=\"https:\/\/my.yolla.io\/login\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">My Balance<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Does Yolla see my bank number? <\/b><span style=\"font-weight: 400;\">No. Yolla does not store card details. All card info is safely protected by the payment processing system.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>How can I spend less and talk more? <\/b><span style=\"font-weight: 400;\">You can purchase credits on the <\/span><a href=\"https:\/\/my.yolla.io\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Yolla website<\/span><\/a><span style=\"font-weight: 400;\"> and save up to 30% (depending on your country) and avoid paying the Google Play or App Store fee<\/span>.<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">And many more!\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re experiencing a problem with the Yolla app and can\u2019t find a solution on our <\/span><a href=\"https:\/\/yollacalls.com\/faq\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">FAQ page<\/span><\/a><span style=\"font-weight: 400;\">, don\u2019t hesitate to <\/span><span style=\"font-weight: 400;\">contact us<\/span><span style=\"font-weight: 400;\"> immediately. One of our Yolla Customer Service team members will get back to you right away.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We look forward to solving your problems with the Yolla app and getting you back to connecting with friends and family.<\/span><\/p>\n\n        <ul class=\"article__apps\">\n            <li class=\"article__apps-item\">\n                <a href=\"https:\/\/yollacalls.com\/itunes-blog\" target=\"_blank\">\n                    <img src=\"https:\/\/yollacalls.com\/blog\/wp-content\/uploads\/2021\/06\/white-app-store.svg\" alt=\"icon\"\/>\n                <\/a>\n            <\/li>\n            <li class=\"article__apps-item\">\n                <a href=\"https:\/\/yollacalls.com\/android-blog\" target=\"_blank\">\n                  <img src=\"https:\/\/yollacalls.com\/blog\/wp-content\/uploads\/2021\/06\/white-google-play.svg\" alt=\"icon\"\/>\n                <\/a>\n            <\/li>\n            <li class=\"article__apps-item web\">\n                <a href=\"https:\/\/yollacalls.com\/en\/account\/?utm_source=blog-web\" target=\"_blank\">Join Yolla and start saving on calls<\/a>\n            <\/li>\n        <\/ul>\n    \n","protected":false},"excerpt":{"rendered":"<p>We&#8217;re Yolla Customer Service, and we\u2019d love to hear from you.\u00a0<\/p>\n","protected":false},"author":9,"featured_media":11788,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[65],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Yolla Customer Service - Contact Us Now - Yolla<\/title>\n<meta name=\"description\" content=\"What questions can the Yolla Customer Service team help with? 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