Remitly vs. MoneyGram: Which Money Transfer Service is Right for You?
Sending money internationally isn’t just about picking the lowest transfer fee—hidden costs like exchange rate markups and payment method surcharges can make a big difference in how much your recipient actually gets. Remitly and MoneyGram are two of the biggest players in the industry, each offering different advantages depending on your needs.
In this guide, we’ll break down fees, withdrawal options, customer support, mobile app usability, and more—all backed by real Trustpilot reviews from users who have experienced these services firsthand. Whether you’re looking for the cheapest option, the fastest transfers, or the most convenient cash pickup locations, we’ve got you covered.
Get International Calls
Need to stay connected internationally, don’t forget that Yolla lets you make affordable international calls—because sometimes, a call is all you need to check in on loved ones! Our guide, “How to Make International Calls,” is the best way to get started.
Fees: What You Need to Know
When sending money internationally, the costs aren’t just about the transfer fee—you also need to watch out for hidden charges like exchange rate markups and payment method surcharges. These extra costs can chip away at the final amount your recipient actually gets.
At the moment, both Remitly and MoneyGram offer zero transfer fees for first-time users. But after that first transaction, their pricing structures change depending on factors like the country you’re sending to, the amount, and how you choose to pay.
Remitly
Remitly's fees depend on the destination and transfer amount. Sometimes, you’ll see fees as low as £1.99, while other routes—like transfers from the UK to Pakistan or Nigeria—can be completely free for certain amounts. Sounds great, right? But here’s the catch: even when there’s no transfer fee, Remitly makes money by adjusting the exchange rate.
For first-time users, the rates may seem attractive, but after the promo period, the exchange rate markup can range from 1% to 3%, meaning your recipient could end up with less than expected.
Payment method also plays a role. Bank transfers are usually cheaper, while credit card payments can add an extra 3% surcharge—either from Remitly or your bank.
Many users appreciate that Remitly clearly shows upfront fees. However, some feel caught off guard when they compare Remitly’s exchange rate to the real mid-market rate. In general, Remitly works well for smaller transfers funded by bank accounts, but for frequent large transfers, the costs can add up.
MoneyGram
MoneyGram takes a different approach, often sticking to flat fees for popular transfer routes. For instance, sending money from the UK to India or Nigeria usually costs around £1.99, no matter how much you send.
However, for certain destinations, MoneyGram switches to a percentage-based fee. If you’re sending over £500, the fee might be around 2%, while smaller transactions (under £50) could have a flat fee of £5, making it less appealing for low-value transfers.
Just like Remitly, MoneyGram adjusts the exchange rate to make a profit. Some users report that these markups can go as high as 5%, which can significantly impact how much money actually reaches your recipient.
Which Service Offers Better Value?
|
Remitly |
MoneyGram |
|
Many users go with Remitly for the fee-free first transfer and its affordable bank-to-bank transactions. It’s a great choice if you’re looking for lower upfront costs and don’t mind keeping an eye on exchange rate markups. |
On the other hand, MoneyGram is often preferred by those who want consistent pricing and a big network of cash pickup locations. If your recipient needs to collect cash quickly, MoneyGram’s global presence is key. |
Want more information on money transfer fees? Check out our Remitly vs. Western Union comparison guide for more insights!
Countries Covered
When choosing a money transfer provider, it’s crucial to check whether they support the country you’re sending money to. Both Remitly and MoneyGram cover a broad range of destinations, but their focus areas and global reach differ slightly.
Remitly
Remitly serves over 170 countries, concentrating on high-demand remittance corridors. While its coverage isn’t as extensive as MoneyGram’s, it prioritizes:
- The Americas: Strong support for major remittance hubs like Mexico and several Latin American countries.
- Asia & Africa: A major player in India, Bangladesh, and Pakistan, along with services reaching 40+ African countries.
Many users appreciate Remitly’s transparent pricing and smooth transfers to these regions. However, some report occasional delays, especially when dealing with banks that have strict verification policies.
MoneyGram
MoneyGram operates in over 200 countries and territories, making it one of the most widely available transfer services.
A key advantage is its huge network of 350,000+ agent locations, which allows recipients—even in remote areas—to collect cash in person.
Users value MoneyGram’s vast reach, especially for sending money to less common destinations. However, its services can come with higher fees and exchange rate markups, particularly for smaller transfers.
Which Service Works Best for You?
|
For major remittance destinations like India, Mexico, or Nigeria. |
Both Remitly and MoneyGram are good options. |
|
For remote or less frequently serviced countries. |
MoneyGram’s wider network may be the better choice. |
|
For cash pickup needs. |
MoneyGram’s physical agent locations are better. |
|
For cost-effective transfers in high-volume markets. |
Remitly’s targeted approach might be the way to go. |
At the end of the day, the best choice depends on what matters most to you—whether that’s broader global access or a streamlined, budget-friendly service in key regions.
Top Tip
If you're looking into money transfers for African countries, you might also find our guide on How to Call Africa helpful!
Withdrawal Methods
Both Remitly and MoneyGram offer multiple ways for recipients to access their money, but availability varies by country. User experiences also highlight differences in speed, reliability, and customer support between the two services.
Remitly
Remitly provides several ways for recipients to access their funds, including:
- Cash Pickup: Collect cash at partnered banks, supermarkets, and convenience stores.
- Mobile Money: Receive funds directly in a mobile wallet.
- Home Delivery: In select areas, cash is delivered straight to the recipient’s door.
- Debit Card Deposit: Funds go directly to a debit card.
- Bank Deposit: Money is transferred into a bank account.
Recipients don’t need a Remitly account but must communicate their preferred withdrawal method to the sender.
Users report mixed experiences—some praise fast and smooth mobile wallet and debit card transfers, while others mention unexpected delays and challenges with customer support, especially for larger transactions that require extra verification.
MoneyGram
MoneyGram also offers multiple withdrawal methods, including:
- Bank Account Deposit: Direct transfers to a recipient’s bank.
- Mobile Wallet: Deposits to supported mobile wallets.
- Cash Pickup: Available at over 350,000 agent locations worldwide.
- Home Delivery: In select regions, cash is delivered to the recipient.
For cash pickups, recipients must present a reference number along with a valid ID (passport, national ID, or residence permit).
Many customers appreciate MoneyGram’s speed and convenience, particularly for cash pickups. However, some users have faced issues such as unexpected account closures, duplicate reference numbers, and longer-than-expected response times from customer support.
Which Service Works Best for You?
|
Remitly |
MoneyGram |
|
Offers more withdrawal options, including debit card deposits and home delivery, but can have delays and customer support challenges. |
Generally faster for cash pickups, thanks to its large agent network, but some users report account issues and customer service delays. |
The best choice depends on where your recipient is located and how they prefer to receive their money. If cash pickup speed is the priority, MoneyGram may be the way to go. If flexibility matters more, Remitly offers a broader range of options.
Legal Compliance & KYC
Both Remitly and MoneyGram follow strict Know Your Customer (KYC) and legal compliance requirements to verify user identities and prevent fraud. The verification process depends on the type of transaction and the recipient’s location.
Remitly
Remitly handles identity verification entirely online. Users typically need to provide:
- A government-issued ID
- Proof of address
- Transaction details
In some cases, additional steps—such as biometric verification—may be required, which can occasionally lead to delays.
MoneyGram
MoneyGram: Online & In-Person Verification Options
MoneyGram offers both digital and in-person verification:
- Online Transfers: Users complete verification digitally by entering personal details and uploading an ID.
- Agent Location Transfers: Customers must physically present a valid ID at a MoneyGram location. For some transactions, extra verification steps may apply.
User Experience: What to Expect
- Remitly: The automated verification is usually smooth, but extra security checks can occasionally slow things down.
- MoneyGram: Online verification is fairly straightforward, but those opting for in-person transfers must physically show ID, which could add extra steps.
Both services prioritize security and regulatory compliance, but the verification process may feel more or less convenient depending on your preferred transfer method and location.
Customer Support
When choosing a money transfer service, fees and speed matter—but so does knowing you’ll get help if something goes wrong. Both Remitly and MoneyGram offer customer support, but user experiences vary widely.
Remitly
Remitly provides round-the-clock assistance via live chat, phone, and email, with support available in multiple languages.
- Positive feedback: Some users appreciate Remitly’s fast and efficient service, with one reviewer noting that it kept them “updated every step of the way.”
- Negative feedback: Others report long wait times, repeated verification steps, and difficulty getting clear answers. One frustrated customer described their experience as “incompetence, misleading information, and agents who just pass you along.”
MoneyGram
MoneyGram offers live chat and email support, though phone support can be restricted in some regions.
- Positive feedback: Some users swear by MoneyGram, with one calling it “the bestest app I’ve ever seen.”
- Negative feedback: Others have serious complaints, particularly about unexpected account closures with no explanation. One customer shared, “I called to verify my account, but they wouldn’t explain why it was closed.” Others criticize slow dispute resolution and poor communication, with one review going as far as to call MoneyGram “one of the sleaziest, most dishonest transfer services in the world.”
Which Service Is Better?
While Remitly offers 24/7 phone support, both services face criticism for slow responses and frustrating verification loops. Some users have seamless experiences, but many encounter delays, unhelpful agents, or account issues—so if customer support is a top priority, it’s worth considering these potential hurdles.
Mobile App Usability
A user-friendly mobile app can make sending money a lot easier, turning a complicated task into something quick and hassle-free. Both Remitly and MoneyGram offer apps with handy features, but they focus on different aspects of the user experience.
Remitly: Simple and Straightforward
Remitly’s app is designed with simplicity in mind:
- It makes sending money to over 50 countries easy and fast.
- Users can track transactions in real-time and quickly check exchange rates.
- The app includes a referral program, so you can earn rewards by inviting others.
While the app is secure, it doesn’t support biometric login, which might be a downside for those looking for extra security.
MoneyGram: More Features, Slightly More Complex
MoneyGram offers a more feature-packed app:
- In addition to sending money, you can pay bills, estimate fees, and manage your profile.
- For iOS users, it supports biometric login, adding an extra layer of security.
While these extra features are great, they do make the app a little more complex and less intuitive than Remitly.
Both apps offer real-time tracking and notifications to keep you updated throughout your transaction.
Which App is Better?
If you’re after a quick, intuitive transfer experience, Remitly is probably your best bet. But if you prefer an app that offers more financial tools beyond just sending money, MoneyGram might be the one for you.
Which Service Should You Choose?
Both Remitly and MoneyGram have their strengths. Remitly is a great choice for low-cost bank transfers and a simple app experience, while MoneyGram stands out for its extensive cash pickup network and extra financial tools.
And if you want another easy way to stay in touch across borders, check out Yolla! With affordable rates and crystal-clear international calls, you can stay connected with your people easily. Sometimes, a simple “hello” is just as valuable as the money you send!
